Refund policy

Return requests
Contact us within 14 days of delivery to request a return. For a change-of-mind return, the item must be unused, uninstalled, complete with its original packaging and accessories, and accompanied by proof of purchase.

The 14-day request window and condition requirements do not limit remedies available under applicable law for items that are defective, damaged, wrong, spurious, or materially different from their description, or for delivery outside the stated schedule. Contact us promptly with your order number and clear photos or video so we can review the issue.

For a change-of-mind return, the customer arranges and pays return shipping. For a verified defective, damaged, wrong, or not-as-described item, TERRAMART AGRI SOLUTIONS will arrange or reimburse reasonable return shipping. No restocking fee applies. Approved refunds are processed after the returned item is received and inspected. Prepaid orders are refunded to the original payment method. For COD orders, we will request bank or UPI refund details securely after approving the refund.

Cancellations
You may request cancellation until the order is dispatched. Contact us on WhatsApp or phone at +91 7058774200, or email terramartagrisolutions@gmail.com, and include your order number. Once dispatched, the return terms above apply. Approved prepaid cancellations are refunded to the original payment method; no payment is collected for a COD order cancelled before dispatch.